Senior Application Support Engineer

Job Type:
Permanent
Industry Sector:
I.T & Internet Jobs
Industry Sub Sector:
Unspecified
Salary:
£250, 000 +
Region:
North East
Area:
Newcastle
Location:
Newcastle upon Tyne
Posted:
17/10/2018
Recruiter:
Sharpe Recruitment
Job Ref:
LS539

SENIOR APPLICATION SUPPORT ENGINEER

As a Senior member of the Application Support team, you will take a lead in mentoring support engineers from a technical and performance perspective acting as a subject matter specialist on issues with a high level of technicality or urgency. You will lead by example and motivate the team to go the extra mile with a focus on customer service and delivering solutions within agreed commitments. The Senior Application Support Engineer will have an involvement in all escalations offering assistance on both a procedural and technical basis ensuring that these issues are dealt with effectively and with a high level of customer satisfaction.
You will provide training and guidance on the technical aspects of Application Support, on all of our products and tools whilst reporting to Management on team performance in the following areas:
How well the team are taking on the three core company values - Think Big, Be Tenacious, If we say it, we DO it in their daily activities and are they displaying the right behaviours (Ambition, Focus, Ownership)?
Teamwork and team efficiencies – Are team members displaying a positive and can do attitude? Are they respecting and recognizing strengths and differences? How well do they work with others? Do they demonstrate a flexible and balanced attitude?
Gaps in Tier 1 learning and delivering formal training with all areas documented in the Wiki and Skills Matrix
The Application Support functions team remit is to protect the development function by resolving and preventing as many issues as possible without functionally escalating tickets while keeping our clients up to date with the latest information regarding their Incidents.

SENIOR APPLICATION SUPPORT ENGINEER REQUIRED SKILLS AND ABILITIES:
• Communication skills – Competent at translating technical information into business language for both team members and customers
• Documentation – Advise and promote the creation, maintenance and use of team and company documentation
• Technical knowledge and expertise – Share ideas and encourage dialogue around using the various systems and tools to achieve team and personal efficiencies
• Planning and organising – Able to plan and organise workload in line with Service Level Agreements, team tasks and personal development

SENIOR APPLICATION SUPPORT ENGINEER TECHNICAL SKILLS

Required Skills:
• Competent in L/MAMP stack development
• Experience in navigating a UNIX terminal
• Experience in version control software such as Git
• Knowledge and experience in Object Orientated PHP
• Knowledge and experience of working within a MVC application
• Knowledge and experience in MySQL
• Knowledge and experience in HTML5/CSS3/JS/jQuery

Desirable Skills:
• Python
• Unit Testing
• Frameworks: Django (Python), Kohana (PHP)
• Experience of working with a Web API
• Knowledge and experience of React.js

SENIOR APPLICATION SUPPORT ENGINEER RESPONSIBILITIES:
• Ensure incoming tickets use the tiered approach within App Support team
• Support and represent the Application Support Team in a professional manner
• Proactively seek out alternative solutions to complex problems
• Investigate complex issues and determine appropriate action to take, ensuring changes implemented support the overall strategy of Product development
• Prioritise tickets by Service Level Agreements or business objectives with the aim of resolving before contractual solve date or business commit

Contact Details:
Sharpe Recruitment
Tel: 07510 419992
Contact: Laura Sharpe
Email:

You may return to your current search results by clicking here.

Latest Job Listings