Operations Controller- online food order and delivery service- London

Job Type:
Permanent
Industry Sector:
Catering & Hospitality Jobs
Industry Sub Sector:
Unspecified
Salary:
£50, 000 - £59, 999
Region:
International
Area:
Overseas
Location:
London
Posted:
13/11/2018
Recruiter:
Corecruitment
Job Ref:
OW5989

Operations Controller- online food order and delivery service- London

Your Responsibilities:

* Build, manage and continuously improve forecasting accuracy and predictability of our service delivery
* Challenge current operational reporting - visualisations as well as data integrity - to build best in class insights for operational, quality and management teams
* Deliver just-in-time data to help teams improve performance
* Support internal and partner teams to predict staffing requirements
* Manage requirements of global operations stakeholders and vendor partners for performance as well as quality reporting
* Work globally with markets to understand proactively additional market activities influencing demand on GRO services (e.g. sales, marketing, and other business activities impacting our forecasts/volume)
* Work with finance to ensure financial control against budget, proactively flagging and adjusting to accommodate a smooth running of the service
* Challenge feeder systems (zendesk, etc) set up and work cross functionally to improve and cleanse data delivery mechanisms
* Proactively communicate flaws, bugs or data integrity issues, chasing and troubleshooting internally and externally as required
* Streamline, align reporting across markets and systems
* Set up and negotiate upper and lower tolerance levels within reporting globally to enable more proactive performance management.
* Build and lead a small and nimble team of reporting and data specialists to support the growing needs of the business.
* Clearly communicate findings and recommendations from initiatives to leadership team and to the broader organisation

Your skills and experience:

* Operations background working with/alongside operations teams in similar business AND/OR Operations consulting experience with an execution slant
* Proven ability to use a wide range of data, information and experience to create positive outcomes for the business
* Thinks big and has a strong bias for action
* Builds and steers high performing teams by setting and aligning them to a clear and concise set of shared goals
* Leads and effortlessly navigates change, thriving within a flexible and agile environment
* Acts on opportunities, generates new ideas and acts even in ambiguous situations

Interested in this role? If so, please send your CV to oliwia@corecruitment.com

Please connect with me on LinkedIn so we can keep in touch!

uk.linkedin.com/in/oliwiawojaczek

Please check our website for all live roles www.corecruitment.com

Contact Details:
Corecruitment
Tel: 0207 790 2666
Contact: Oliwia Wojaczek
Email:

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